FAQ

Swarm WordPress Sites

How does it work?

Once you’ve purchased the type of website you want, one of our Account Managers will get in touch with you within two business days to determine what needs to be done. You’ll settle on a WordPress theme, the structure of your site and discuss how to hand over the material for your WordPress site.

Once we have everything we need from you, we’ll start building your site. Once we’re happy with it, you’ll do a review of the WordPress site, and let us know if any changes needs to be made. We’ll implement any changes needed and then make sure your site goes live.

I don’t have a hosting server?

No worries. We’ll host your WordPress site for free for the next two years.

I don’t know which theme to use?

There is a wealth of WordPress themes out there, and it can be a bit of a jungle. We suggest visiting a site such as Themeforest and search for themes related to your line of business. Check out the different ones and see which ones you like. Remember, if you want your site to be easily viewed on mobile devices, the theme needs to be responsive (it scales the layout of the site to fit the size of the screen).

If you are still not sure which theme to choose, our Account Managers will be happy to help you out.

I don’t know how to use WordPress – how will I be able to maintain my site?

We do the hard work for you, which is setting the site up. But of course you’ll want to maintain and update your site – maybe you want to add a blog? If you’re not used to working in WordPress, don’t worry. Your site comes with a handy guide, tailored specifically to your site.

Swarm+

What is Swarm+

Swarm+ is unlimited WordPress support. So when you have an issue with your WordPress site, let us handle it. And you can go about taking care of your business instead.

How does it work?

Swarm+ offers you unlimited half hour jobs for your WordPress site. You simply send us an email and we’ll get on it. We’re here all day – and all night. So we promise you a quick turn-around time.

What does it cover?

If you choose the Swarm 40 solution we’ll cover anything from small fixes to image manipulation.

If you choose the Swarm 60 solution you’ll get the same service, but we’ll also proactively maintain your site for you, and receive monthly reports.

I don’t have a Swarm site – can I still sign up for Swarm+ ?

Off course! We always love to welcome a new member to the Swarm. Regardless.

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